Privacy Policy

Last updated: January 4, 2011

Cistrana GmbH. (“CSTR”) recognizes the importance of your privacy and the importance of protecting your personally identifiable information, such as your name, e-mail address, mailing address and credit card information. Please take a moment to review this Privacy Policy (“Privacy Policy”) which describes how CSTR collects, uses and shares your information.

Your order is shipped discreetly in a plain package. There is nothing written on the package that identifies the contents.

Customer Support, Order Processing, Systems and Information Management services are provided under contract to CSTR by CT Management Ltd (“CTM”), a Switzerland corporation.


What kind of information does CSTR collect?

When you select to make a purchase from a CSTR website, we collect your name, shipping address, telephone number and email address. This information is gathered via the website order page, or via the order form you complete and send to us via mail or fax.
CSTR does not collect, store, or retain your credit card information. When you reach the point in the order process where you have chosen to submit your credit card information, this information is submitted to a third party, PCI compliant processor gateway.
Certain non-personal information about you may be collected by the standard operation of CSTR and CTM servers, such as Internet browser types being used, IP address and referral website address.



You may have the ability to subscribe to newsletter mailing lists and contact CSTR via email through the Websites. If you make a purchase and provide your email address at the time of purchase you will receive order confirmation and promotional email from CSTR. All e-mail addresses, and any personally identifiable information contained in such communications may be retained by us.
CSTR email and mailing lists are managed and maintained by CTM, a mailing list manager that respects your privacy and will not send email to you unless you ask to receive it.
CSTR and CTM will NEVER trade, lease or sell your name, e-mail address, or other personal information to any third parties with the exception of those parties (ie: fulfillment center) with whom it is necessary to share this information to fulfill your order.


Does CSTR use Cookies?

CSTR may use cookies to provide you with a personalized experience, authorize certain product features, track and understand traffic patterns, and track performance of sales affiliates. Any personally identifiable information contained in a cookie is treated the same as any other personally identifiable information you may have provided to us.

How will my information be used?

We may use your personal information as follows:

  • Provide the third party fulfillment center with your name and address in order to ship your order to you;
  • Communicate with you regarding your account and any customer service issues, including sending you e-mail to confirm your order;
  • Contact you to confirm receipt of your order, respond to your communications, confirm your subscription to mailing lists, participate in customer satisfaction surveys, reset your password if applicable and provide you with news, newsletters, updates, promotions, new products, special offers and information.


How can I update my information?

If your personally identifiable information changes, you may update or amend it by contacting us by email, telephone or postal mail at the contact information listed on this website


What happens when CSTR changes its Privacy Policy?

We may update this Privacy Policy from time to time to reflect changes in the scope of CSTR customer support, order processing, the law, or industry initiatives, among other reasons. If we make any updates that significantly change the way we treat your personally identifiable information, we will notify you by placing a prominent notice on the CSTR Website. Any changes made to this Privacy Policy will be effective upon the posting of the new Privacy Policy on the CSTR Website. The effective date of this Privacy Policy can be found at the top of this page.


How can you contact CSTR?

If you have questions or concerns about the privacy aspects of our products or services, please contact us through the CSTR website .

Cistrana Gmbh
Lustenauer Strasse 6

Copyright ©2014 Cistrana GmbH. All rights reserved.